Shipping & Terms
TilePrinting.com uses USPS, UPS, FedEx or independent freight services as their shipping companies. TilePrinting.com will select the most economic shipping service available to your delivery address. Depending on the quantity, size, weight or destination additional shipping charges might apply. All orders are shipped via standard or ground services. Please contact us if your require express shipping. Additional charges will apply.
Here at TilePrinting.com we keep a high quality standard. As most of our products are custom made for you, they are not returnable. In the rare occasion that an item got damaged during the shipping process, TilePrinting.com is happy to replace those damaged items as long they are reported within 24hr by mail or phone.
Please inspect the shipment immediately. Check each singe tile and also the overall layout of the tile mural if applicable. Check for damage, print issues, spacing and flow of the lines & joints of the mural. In the rare occasion that there is an issue, tileprinting.com is happy to replace those items as long it is reported within 24hr. Please include photos of the issue if possible. Mail us at firstname.lastname@example.org or call (818) 915-0591.
TilePrinting.com will usually process orders for sublimation printed tiles within 5-10 business days (does not include shipping time). CPP printed tiles can take up to 4 weeks or even longer depending on the order size. We offer rush orders for an addition 35% of your order total. Please contact us for details. We don't recommend scheduling the installation with your contractor until you have received all ordered tiles without any damage or issues. There is alway a small chance that a tile gets damaged during the shipping process.
Terms & Conditions and FAQ Section
You indicate your agreement to the following terms and conditions of use without any limitation or qualification. Please read these terms and conditions carefully before ordering. TilePrinting.com may at any time revise these terms or FAQ's and conditions by updating these materials. You are bound by any such revisions and should therefore regularly visit this page to review the then current terms and conditions to which you are bound.
You confirm that you have read and understood our FAQ (frequently asked questions) section located at https://www.tileprinting.com/page.php?id=3 and have no further questions about your order.
Cancel or change order
To cancel or change an order, you must first check the status of your order to see if a change or cancellation is possible. Please log into your account first to check the status of your order or see the order status update emails that we mail out every time the status of an order changes.
Order status “Order Received”:
You are able to cancel or change your order wile the status is marked “Order Received”.
Order status “Processing”:
The status “Processing” indicates that we already started working on your order (graphic work, preparation for printing, ordered material etc.). If you decide to cancel or change your order wile the status is marked as “Processing”, we will charge 50% of the initial order total for the work we have already invested during the processing stage.
Order status “In Printing Production”:
If your order status is labeled “In Printing Production”, you will not be able to cancel or make changes to your order. No refund will be issued and the custom tiles will be shipped as initially ordered.
Please contact us by phone at 1-855-999-TILE (1-855-999-8453) or via the contact link on this website if you want to cancel or make a change to an order.
Tileprinting.com llc does not offer refunds regardless if you have an installation deadline with your client or needed a tile(s) for a special time sensitive occasion. The product you ordered is custom made for you. If there is a printing issue or breakage that occurred during shipping we will replace the tile(s) free of charge if reported within 24hr for a breakage or 72hr for a printing issue that has been verified by us.
Printed sublimation tiles sold on this website are not recommended to be used as floor tile, tiles for swimming pools or any other application that is subject to impact, abrasion, contact with chemicals or direct sunlight exposure.
Printed CPP tiles are extreme durable compared to our sublimation printed tile. This printing technique will not fade outdoors, is scratch resistant, durable to be installed as a floor, pool or hight traffic commercial area tile. The tile body is porcelain and will not crack at frost temperatures.
If we find an issue with your image or artwork we will reach out to you immediately by phone/email to discuss our findings. We will work with you to find a possible solution or to resolve the issue. Please make sure all your contact informations are correct. To avoid any delay we will proceed with the order if we are not able to contact you or if you don't reply to our contact request (e-mail, voicemail etc.) within 24hr. You are authorizing us to fix any issues on your behalf and will accept the final product with the corrections we did. We will cancel the order if we feel that there is no possible solution to fix the issue.
All content included on this web site, such as text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of TilePrinting.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this web site is the exclusive property of TilePrinting.com and protected by U.S. and international copyright laws. All software used on this web site is the property of TilePrinting.com or its software suppliers and protected by United States and international copyright laws.
The use of this content by you, or anyone else authorized by you, is prohibited unless specifically permitted herein. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. All trademarks, service marks, trade names, logos and icons used by TilePrinting.com or any affiliated company are proprietary to TilePrinting.com or that affiliate. Nothing contained on the web site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark or service mark displayed on this web site without the written permission of TilePrinting.com or such third party that may own the trademarks or service marks displayed on this web site. Your use of the trademarks or service marks displayed on this web site, or any other content on this web site, except as provided herein, is strictly prohibited.
Inquiries concerning use of TilePrinting.com trademarks, service marks, trade names, logos, icons, copyrights or other intellectual property should be addressed to:
P.O. Box 629
Joshua Tree, CA 92252
TilePrinting.com will not use any ideas, concepts, know-how, or techniques contained in any communication you send to this web site for any purpose other than to satisfy your order, including, but not limited to, developing and marketing products using such information.
Right To Use Copyrights and Trademarks
You represent and warrant to TilePrinting.com that you have the right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the products ordered by you from TilePrinting.com or its affiliates. You warrant that in obtaining the material and submitting it to TilePrinting.com for reproduction, you have not violated the property rights of any third party. You agree to indemnify and hold TilePrinting.com and its owners, officers, employees and agents harmless from and against any suit, demand, claim, loss, liability, damage or expense made against TilePrinting.com by reason of breach of this warranty, and you agree to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorneys fees incurred by TilePrinting.com in defending against any such suit, demand or claim.
The burden of determining that any material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed by the use of any material protected by trademark, service mark, copyright or other proprietary right. A customer may not use any logo or other graphic material in a manner in which may infringe on copyright, trademark, service mark or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. You agree to indemnify and hold TilePrinting.com harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by TilePrinting.com by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through http://www.TilePrinting.com.
Accuracy of Colors
TilePrinting.com has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitors display of any color and or graphic will be accurate. The colors shown on the site are for reference only. The colors you see will depend on your monitor and may be slightly different from the actual colors of the products. We will have no liability whether for damages, return of merchandise for credit or otherwise, as a result of any variances between the appearance of colors and or graphics displayed on your monitor and on any finished product purchased by you from TilePrinting.com. We will try to match color, contrast or brightness from uploaded images as good as possible, however we can not guarantee a absolut match due to printing techniques, media material and data transfer. You agree to accept the custom printed product even if color, birghtness or contrast changes from the original image or from tile to tile are noticeable.
Accuracy of Size
Tile sizes shown on the website are an approximate size. Please contact us if you need the exact size of a specific tile, but please remember, tiles will always have a small variation in size from tile to tile. This is due to the fact that they are made from natural clay and silicas and then fired at high temperatures. During the manufacturing process, the tiles shrink to their finished size. Before being packed by the manufacturer, tiles are sorted for color (tonality) and size (calibration) based on accepted industry standards. This and the size of your grout line will also effect the overall size of a tile mural.
Disclaimer of Warranties
TilePrinting.com may provide links and pointers to internet web sites maintained by third parties. TilePrinting.com does not operate or control in any respect any information, products or services on these third-party web sites. The materials in the TilePrinting.com web site(s) and the third-party web sites are provided as is and as available and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, TilePrinting.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
TilePrinting.com does not warrant that the functions contained in the materials will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the TilePrinting.com web site, including bulletin boards, or the server that makes it available, are free of viruses or other harmful components. TilePrinting.com does not warrant or make any representations regarding the use or the results of the use of the materials in the TilePrinting.com web site or in third-party web sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You assume the entire cost of all necessary maintenance, repair or correction. TilePrinting.com makes no warranty regarding any goods or services purchased or obtained through the TilePrinting.com web site or the newsletters or any transactions entered into, directly or indirectly, through the TilePrinting.com web site or the newsletters.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the TilePrinting.com web site or the newsletters is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
No advice or information, whether oral or written, obtained by you from TilePrinting.com or through or from the TilePrinting.com web site, bulletin boards or newsletters shall create any warranty.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall TilePrinting.com, or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, TilePrinting.com's products or content even if TilePrinting.com or a TilePrinting.com authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. You specifically acknowledge and agree that TilePrinting.com is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any TilePrinting.com content or product, or with any of TilePrinting.com terms and conditions, your sole and exclusive remedy is to discontinue using the TilePrinting.com web site and/or TilePrinting.com services or products.
In no event shall TilePrinting.com's total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the product or service ordered on this web site. TilePrinting.com assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this web site or your downloading of any materials, data, text, images, video or audio from this web site.
Restrictions On Use Of Materials
This web site is owned and operated by TilePrinting.com. Permission is granted to access and navigate around this web site with a computer using HTML browser software, solely for personal, non-commercial use. You may not distribute, adapt or create derivative works, retransmit, reuse, repost or use the content of this web site for public or commercial purposes, including the text, images, audio and video, without TilePrinting.com written permission.
Except as otherwise permitted by TilePrinting.com, no materials from the TilePrinting.com or any other web site owned, operated, licensed or controlled by TilePrinting.com may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. You may download material displayed on this web site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. TilePrinting.com does not warrant or represent that your use of materials displayed on this web site will not infringe rights of third parties not owned by or affiliated with TilePrinting.com.
You agree to indemnify and hold TilePrinting.com and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of content you submit, post to, upload or transmit through the TilePrinting.com web site, your use of the TilePrinting.com web site, Newsletters, your connection to the TilePrinting.com web site and Newsletters, your violation of the Terms and Conditions, or your violations of the rights of any person or entity.
This agreement is effective until terminated by TilePrinting.com, at any time with or without notice. In the event of termination, you are no longer authorized to access the Newsletters or the TilePrinting.com web site, including, without limitation, Bulletin Boards, and the restrictions imposed on you with respect to material downloaded from the Newsletters and the TilePrinting.com web site, the disclaimers, indemnities and limitations of liabilities set forth in this agreement, shall survive.
Modification of Terms and Conditions
Upon notice published on the TilePrinting.com web site, or such other notice as may be given; TilePrinting.com may amend or modify these Terms and Conditions, or impose new conditions on use, at any time. Your use of this service after such notice shall be deemed to constitute acceptance of the new Terms and Conditions.
Modification of TilePrinting.com Web Site
TilePrinting.com may modify or discontinue the TilePrinting.com web site with or without notice to you and without liability to you or any third party.
This agreement constitutes the entire agreement between TilePrinting.com and you with respect to the subject matter contained in this agreement and supersedes all previous and contemporaneous agreements, proposals and communications, written and oral. This agreement shall be governed by and construed in accordance with the laws of the State of California without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.